Last updated: September 25, 2026
Order processing
Orders are processed after payment is confirmed and, for personalised products, after we have received the photographs, text and other information needed to produce the item. Production time varies by product and order complexity.
Shipping options and charges
Available shipping destinations, methods and charges are shown at checkout based on the delivery address and the products in your cart. If a shipping option is not available for your address, it will not appear at checkout.
Delivery estimates
Any production, dispatch or delivery estimate shown on a product page, at checkout or in an order communication is an estimate rather than a guaranteed delivery date. Carrier delays, weather, public holidays, address issues and other events outside our reasonable control can affect delivery time.
Address accuracy
Please check your shipping address carefully before submitting an order. Contact us promptly if you notice an error. We cannot guarantee an address can be changed after an order has entered fulfilment or been dispatched.
Tracking
If tracking is available for your shipment, the tracking details will be provided after dispatch. Tracking events are supplied by the carrier and may take time to update.
International orders
Where international delivery is available, customs duties, import taxes or local fees may be charged by the destination country. Unless stated otherwise at checkout, these charges are the recipient’s responsibility.
Lost or damaged parcels
If a parcel appears lost, arrives damaged or shows an unexpected delivery status, contact us at agaandink@gmail.com with your order number so we can review the shipment and assist.